Avaliação de sistemas de informação no setor de compras e gestão de estoques em uma rede de varejo

Abstract

The demanding consumer profile in connection with the procurement of goods and services the retail sector has led organizations seek to improve their management processes to meet the great demand of the market and win your target audience. The wide range of products, market dynamics and innovation in retail, mean that there is a great need for the existence of effective systems that enable organizations to perform a precise management and quality. Information systems are essential as strategic factors for the planning and control of management processes with greater performance and productivity. This study aimed to evaluate the perception of the users of information systems related to the concepts of productivity, innovation, satisfaction of users and management control by managers and employees of the shopping areas and inventory management in a retail network in the city Bagé / RS. For this, we used a research instrument consisting of questionnaires based on a model proposed by Torkzadeh and Doll (1999) capable of measuring the perception of the end user of an information system regarding the impact of information technology on their work. This research is characterized as descriptive using the survey method to collect data. Where, after the analysis of the data, reached the conclusion that most employees are satisfied when the performance of the information system in the concepts addressed and that the understanding on the part of the management regarding these concepts, are in agreement with the authors cited used in the literature for this study.