A percepção dos usuários sobre os serviços públicos municipais em Santana do Livramento um estudo de caso na SMF

Abstract

This work aims to show the users' perception on services required at the Treasury Department, as well as nurture the opinion of society at large about the applicability of public resources in Santana do Livramento-RS, in infrastructure and quality of life. The methodology was descriptive research embodied in collecting and describing the users' voice, so basing a case study in the Finance Department of the Municipality of Santana do Livramento. The results show that 49 % of users don’t realize that servers running a quality service and these are not able to carry out the activities, while 43 % felt prepared servers and 8 % chose not to declare their opinion. As the perception of the community regarding the allocation of resources in the municipality in infrastructure improvements, obtained a search result: 68 % of participants did not observe investments in the city, 32% think there investments. A questionnaire as an instrument for data collection and content analysis to obtain the results was used in the methodology.