Automação de processos de negócio: um estudo no processo de incubação de empresas de base tecnológica do Pampatec

Abstract

The Business Process Management, together with Information Technology, seeking continuous improvements and automation of business processes in an organization. This paper aims to conduct a study on the Workflow technology with reference to the process of incubation of technology-based companies in the Pampa Science and Technology Park. To meet this goal, we used the Business Process Management Notation in modeling the current state of the incubation process, where it was found points that could be optimized and automated. Allied to this, it was discovered the needs and expectations of customers regarding the product to be developed, reaching the shaping of the future state of the process. For the automation of the process, we used a Business Process Management System. As results, it has been optimized and automated process, as well as complete and integrated view of operations and performances of each participant in its flow. The expected results are contributing to the future automation of the study process. We conclude that the Business Process Management, applied in conjunction with the information Technology, becomes a viable tool for design, analysis, optimization and automation of business processes in an organization. As recommendations for future work is the application of workflow technology to automate other business processes of Pampa Science and Technology Park.