Desenvolvimento de sistema para solicitação de registro de marca de gado

Abstract

A process being formed by a set of activities that produce a service or specific product, can be improved using the process view together with the accession of information and communication technologies, resulting in a process of high quality and productivity. This paper aims at developing a system to assist in a cattle trademark registration process that occurs in a public organ. To accomplish this, made use of a case study for data collection occur through interviews, archival research and direct observation of the process workflow. With the collected data, using process modeling BPMN technology combined with vision process, there was the modeling of the current state and further modeling of the future state of the process where by making use of information technology to emerge possible improvements in cattle trademark registration process. With the future state of the process at hand, there was the stage of development of the proposed system, which was used web development technologies to implement the system. After the implementation of the system, can be seen a possible improvement in the process leading to the emergence of a new model of the improved state of the process generating system modifications. Completing the necessary changes, we started the presentation and validation of the system before the people involved in cattle trademark registration process, where they underwent a presentation of the operation of the proposed system with the development and implementation of a questionnaire on the usability and functionality of the system. With the collected data validation was possible to make changes to build a system in the process of generating insight decrease in time and resources spent during the process workflow. After all the study of the process together with the implementation and validation of the system, it was possible to prove the feasibility of using the system in government agencies.