A qualidade nos serviços públicos: uma análise na secretaria de serviços urbanos de Santana do Livramento – RS

Abstract

This article aims to verify the perception of users regarding the quality of service in the services provided by the Municipal Department of Urban Services, in the city of Santana do Livramento / RS, for this was done an exploratory research with a quantitative approach, for the analysis of the data was used the technique of descriptive statistics. The article describes what is Public Administration and also defines quality in the public sector, in order to better understand the importance of the topic addressed. For the quality of services provided in the public sector is guaranteed by the citizen, but these are not always satisfactorily provided to the population.